// MITRE ATT&CK
T1213.004 · Customer Relationship Management Software
Sub-technique of T1213 · Data from Information Repositories.
Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data. Once adversaries gain access to a victim organization, they may mine ...
How to detect & mitigate it
Detecting Customer Relationship Management Software starts with your SIEM/EDR telemetry. Write a detection rule with the Sigma generator, analyze suspicious logs in the log analyzer, and place the technique on your coverage with the ATT&CK matrix.
Related techniques
T1560.001
Archive via Utility T1113
Screen Capture T1056.001
Keylogging T1602
Data from Configuration Repository T1213.002
Sharepoint T1123
Audio Capture T1560.003
Archive via Custom Method T1114
Email Collection
Archive via Utility T1113
Screen Capture T1056.001
Keylogging T1602
Data from Configuration Repository T1213.002
Sharepoint T1123
Audio Capture T1560.003
Archive via Custom Method T1114
Email Collection
Source: MITRE ATT&CK®. ATT&CK is a registered trademark of The MITRE Corporation. Content for educational purposes.